Frequently Asked Questions

All Categories Account (1) Account & Registration Account Security Affiliates (1) Auctions & Bidding Delivery Partner Account & Safety Delivery Partner Earnings & Operations Delivery Partner Program Employer Accounts & Job Posting General (3) Introduction Jobs & Careers Marketplace (3) Orders (2) Orders & Shopping Payment (1) Points (1) Referral (15) Refunds Returns (1) Rewards & Points Program Seller / Vendor Program Seller Orders & Fulfillment Seller Payments & Withdrawals Sellers (1) Shipping (2) Shipping & Delivery Store Management Support (1) Wallet (1) Warranty & Product Protection checkout (2) conversations (1) delivery (8) seller (1)

conversations

Yes. The support team may read plaintext messages in order to provide support. Protected messages stay unreadable to the team. Each time a conversation is opened or answered, the record keeps who did it, when, and the network address.

Was this answer helpful?

Thank you for your feedback.

delivery

The status of residence, whether work is allowed, permission for activity outside that status, and the end of the period of stay. Without permission to work, the registration is not approved. With that permission, the recorded limit is 28 hours per week. The account is suspended when the period ends, with a notice 30 days before. An administrator checks the card before approval.

Was this answer helpful?

Thank you for your feedback.

Every motorized vehicle requires a category, including when the identity document is a residence card or a passport. An ordinary license covers a van up to 3.5 t gross weight. A van above 3.5 t needs a quasi-medium category or higher. The category up to 125 cc does not cover a larger motorcycle. Automatic-transmission, 5 t and 8 t limits are stored and narrow the vehicle. An expired license blocks registration and cargo assignment.

Was this answer helpful?

Thank you for your feedback.

The reading that suggests the name, date of birth, expiry and number is optional. Without the mark, the person fills those fields. The license photo stays protected for the team review and is deleted on approval, on refusal, or after 30 days if the registration is still pending. The selfie and, for a foreigner, the residence card stay on the registration. It is sent to Anthropic, in the United States, only when that reading is on and the person marks the authorization.

Was this answer helpful?

Thank you for your feedback.

During registration, the photo can be read up to 10 times in the same hour, per account and per network. The image must be a JPG or PNG of up to 2 MB. If reading pauses, fill in the fields and submit the registration.

Was this answer helpful?

Thank you for your feedback.

On courier registration you choose employee or contractor. A contractor may give the qualified invoice number, T and 13 digits. A number in another shape is not stored. Without the number, the service is not recorded as a purchase with consumption tax.

Was this answer helpful?

Thank you for your feedback.

The delivery counts with a photo or the customer PIN. The sheet shows whether the code was typed or read by the camera, and the confirmation time. When the device sends a position, the sheet shows that too. An open complaint that the parcel was not delivered blocks payment of that sheet.

Was this answer helpful?

Thank you for your feedback.

The module opens only for a person who has a driver license. Without the license, registration does not continue. A person who marks Japanese sends the license, front and back, and a selfie holding the license near the face. A person who marks foreign sends the license, front and back, the residence card, front and back, and the same selfie. The selfie is always required. A passport, a My Number card, and a residence-record copy do not replace the license.

Was this answer helpful?

Thank you for your feedback.

General

Click Sign up in the top menu, enter your details including date of birth, verify your email, and confirm. You must be at least 16 years old. You can then log in and complete your profile.

Was this answer helpful?

Thank you for your feedback.

Go to your Profile or Account settings, open the Security section, and use the option to change your password. You will need your current password.

Was this answer helpful?

Thank you for your feedback.

Registration is allowed only for people aged 16 or over. You must enter your date of birth; we calculate your completed age (day, month and year). Under-16 signups are rejected and no account is created.

Was this answer helpful?

Thank you for your feedback.

Orders

After placing an order, you will receive an email with tracking details. You can also see the status in My Orders in your account.

Was this answer helpful?

Thank you for your feedback.

You can cancel or request changes before the order is shipped. Use the order details page or contact support. Once shipped, cancellation may not be possible.

Was this answer helpful?

Thank you for your feedback.

Shipping

Delivery times depend on your location and the shipping method chosen at checkout. You will see an estimate before you pay.

Was this answer helpful?

Thank you for your feedback.

Yes. We ship to the countries listed at checkout. International delivery times and costs vary by destination.

Was this answer helpful?

Thank you for your feedback.

Account

What it is
Personal customer account registration for shopping and order tracking.

How to do it, step by step
1. Click 'Register' in the top header menu.
2. Fill in your name, email address, and create a secure password.
3. Accept the Terms and submit the form.

Conditions
Must be at least 16 years old with a valid unique email.

What happens next
Your account is active immediately for shopping and orders.

Was this answer helpful?

Thank you for your feedback.

Sellers

What it is
Merchant onboarding program to list and sell products on the marketplace.

How to do it, step by step
1. Open the Seller Registration link in the footer or menu.
2. Fill in your store details and business contact information.
3. Accept the Seller Terms and set up your payout bank account.

Conditions
Valid business identification and compliance with merchant policies.

What happens next
Upon approval, your Seller Dashboard unlocks to publish product listings.

Was this answer helpful?

Thank you for your feedback.

Affiliates

What it is
Performance rewards program paying commissions for sales via your links.

How to do it, step by step
1. Open your Customer Panel and navigate to Affiliates.
2. Copy your unique referral URL.
3. Share the link across social media, messages, or websites.
4. Track generated clicks and balance in your performance dashboard.

Conditions
Eligible completed and paid orders through your shared links.

What happens next
Commissions are automatically credited to your wallet balance.

Was this answer helpful?

Thank you for your feedback.

Wallet

What it is
Prepaid digital balance for seamless instant order checkout.

How to do it, step by step
1. Open 'My Wallet' from your user dashboard.
2. Click 'Recharge Balance' and specify the amount.
3. Complete payment via Credit Card, Bank Transfer, or PIX.
4. Select 'Wallet Balance' on the checkout payment step.

Conditions
Gateway payment settlement confirmation.

What happens next
Your wallet balance is credited immediately for any purchase.

Was this answer helpful?

Thank you for your feedback.

Payment

What it is
Final order processing to specify shipping address and secure payment.

How to do it, step by step
1. Open your Cart and click 'Proceed to Checkout'.
2. Select or enter your shipping destination address.
3. Choose your preferred payment method (Card, Wallet, etc.).
4. Review totals and click 'Confirm Order'.

Conditions
Valid delivery address and authorized payment provider approval.

What happens next
You receive an order confirmation email and shipping preparation begins.

Was this answer helpful?

Thank you for your feedback.