Specified commercial transactions disclosure
Seller and other information
- Seller: ラクナ合同会社 (English name: LACUNA LLC)
- Corporate number: 7250003003563
- Person in charge of operations: Representative member 後親田 エリソン タダオ (KUSHIOYADA ELISSON TADAO)
- Address: 〒742-2107 山口県大島郡周防大島町大字東屋代2401番地 (2401 Higashiyashiro, Suo-Oshima-cho, Oshima-gun, Yamaguchi 742-2107, Japan)
- Email: support@lacuna.me
- Phone: 070-9462-6928 (hours: weekdays 10:00–18:00)
- Site URL: https://lacuna.me
- Price: Shown on each product page in Japanese yen (JPY), with consumption tax included.
- Charges other than the product price: Shipping (shown on the product page and in the cart). For a bank transfer, the transfer fee is paid by the customer.
- Payment methods: Credit card and bank transfer.
- When payment is due: A credit card payment is settled when the order is placed. A bank transfer must be paid within 3 days after the order. After that deadline, the order is cancelled automatically.
- When the goods are sent: After payment is confirmed, we usually ship within 3 to 7 business days. Large furniture ships within 7 to 14 business days after the order, and we send the delivery date separately.
Sales terms and cancellation policy
Buying on LaCuna (ラクナ) means you accept the conditions below.
What is sold
We sell new furniture, bedding, home appliances and everyday goods. Price, conditions and the description are shown on each product page before purchase.
Payment
Payment is by credit card, on the payment company’s screen, or by bank transfer. A card order is confirmed when the payment is approved. A bank transfer order is confirmed when we confirm that the money has arrived.
Shipping and delivery
The shipping time is the one stated above under “When the goods are sent”. The expected delivery date is also shown at purchase.
Cancellation by the customer
An order can be cancelled only before it ships. After shipping, the case is handled as a return.
Returns
Return by the customer’s choice: we accept only unused goods when you contact us within 8 days of arrival. The customer pays the return shipping.
Defective, damaged or wrongly sent goods: contact us within 8 days of arrival. We pay for the exchange or the refund. After that period, contact the maker, and only when the maker’s warranty applies.
Refunds
The refund is made after we check the returned goods. The customer chooses one of these:
- (a) A refund by the same payment method used for the purchase.
- (b) A refund in site points that can be used on a later purchase.
Contact
Contact us through these channels:
- Email: support@lacuna.me
- Phone: 070-9462-6928 (weekdays 10:00–18:00)
- The site chat and the ticket desk on the account page.
We reply in the order the messages arrive, during business hours.