Refund Policy
1. Three-digit PIN confirmation
Return and refund requests require an original three-digit PIN shown on screen, to prevent mistakes and false claims.
2. Opened or used
After the product has been opened and used, it cannot be returned.
3. Defects (video proof)
Malfunction, missing parts, or breakage require one continuous, uncut, unedited video from opening the box through first use, with the invoice visible in the recording. Without that video, there is no return or refund.
4. Ten days after receipt confirmation
More than 10 days after receipt confirmation, returns are not allowed even if the item is still sealed and unused. Receipt is confirmed when you confirm it, or automatically 24 hours after delivery.
5. Cashback, promotions, discounts, and Rematar
Accepting cashback-point yield during delivery, a coupon, discount, points, promotion, or Rematar Produto / auction voids warranty, refund, and return rights.
6. Cancellation before shipment
Unshipped orders may still be cancelled when no benefit has voided those rights.
1. Automatic confirmation after 72 hours
1.1 Automatic confirmation happens 72 hours after the product is left at the reference point, when there is a photo, a position, and a time.
1.2 Without that proof, automatic confirmation does not happen.
1.3 After automatic confirmation, the seller amount stays held for 7 days. An open complaint keeps the hold.
2. Digital file after download
2.1 After the first download, a digital file cannot be refunded.
2.2 A defect can still be reviewed, with the required proof.
2.3 Each license allows up to 5 downloads. A refund, cancellation, or payment dispute ends access.
3. Local courier receipt code
3.1 When the package is loaded, the customer receives a 4-digit code. The code belongs only to that order, and only the customer can see it.
3.2 The correct code, with the time and the courier phone position, is complete proof. The 72-hour automatic confirmation and the 7-day hold follow the same path as a carrier delivery.
3.3 After 5 wrong codes, delivery continues with a photo and an administrator review. Until that review is done, automatic confirmation does not start.