1. ① Order and payment The order is confirmed when the payment is confirmed.
2. ② Shipping After payment is confirmed, we usually ship within 3 to 7 business days. Large furniture ships within 7 to 14 business days after the order, and we send the delivery date separately.
3. ③ Cancellation An order can be cancelled only before it ships. After shipping, the case is handled as a return.
4. ④ Delivery and check Check the product as soon as it arrives.
5. ⑤ Return and exchange Change-of-mind return: only an unopened product, within 8 days from the registered delivery date. That date is the carrier’s completion, or the local courier’s code or photo. The Received button does not start or change this period. The customer pays the return shipping. A defect, damage, or a wrong shipment stays covered even if the product was opened and even after those 8 days. A video helps, but it is not a condition. We pay for the exchange or the refund of the amount paid.
6. ⑥ Refund The refund follows the method used to pay. A card purchase goes back to the same card. A bank deposit or transfer goes back to the bank account or to the site balance.

This transaction is subject to the rules, shipping, return and refund policies, and other conditions set by the LaCuna platform. Additional information from the seller does not replace or change those rules.